Permanent deletion
Different from deactivation. Once completed, your account cannot simply be reactivated.
Account deletionDelete Your
Delete Your
TradePad Account
You can request permanent deletion of your TradePad account and associated personal data. This page explains what deletion means and how to submit a secure request.
Your data, your choiceSecure request processClear information
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Privacy & Security
Privacy & Security document
Deactivate accountThis is reversible. Authenticate securely to deactivate your TradePad account.
Request permanent deletionVerify through your registered email before permanent deletion can begin.
OrdersCompletedSettings
What happens to your data?
Information without a continuing lawful reason to remain is deleted or anonymised.
This cannot simply be undone
After deletion is completed, the ordinary Reactivate Account process is unavailable.
Certain records can remain
Limited records can be kept for security, transactions or legal obligations.
Request Account Deletion
Enter the email address registered to your TradePad account. We’ll send verification instructions if the account is eligible.
Online deletion requests are being prepared. The web form is not active yet.
After a request is sent
If the information matches an eligible TradePad account, we will send instructions to the registered email address.
What happens to your information?
After a valid request is completed, TradePad deletes or anonymises personal information that no longer has a lawful reason to remain. This may include:
- Current profile and account information
- Business information without a continuing retention need
- Settings and preferences
- Other personal data without a continuing lawful purpose
Some limited information can remain where reasonably necessary for transaction integrity, security, fraud prevention, disputes, financial or regulatory obligations, legal claims or another person’s rights.
Support records associated with a completed user-requested deletion are ordinarily deleted or anonymised within 12 months, unless a continuing lawful reason requires longer retention.